Entertainrr.com provides an online platform facilitating the sale of tickets by Event Organisers (you) to purchasers (customers).
These terms and conditions (Terms) govern the contractual relationship between you and us. Please read these Terms carefully before creating an account and listing your event. By creating an account and listing your event, you agree to be bound by these Terms.
Who are we?
|www.entertainrr.com is a site operated by Razr Media Limited.
We are registered in England and Wales under company number: 10622922.
Our registered office is at: 65 Delamere Road, Hayes, England UB4 0NN. Our VAT number is: 270537601.
1. Creating an account
1.1 You can create an account by accessing the Sell Tickets with Us page where you are required to input your details to create a profile. It is your responsibility to ensure that your details are true, correct and accurate.
1.2 Once you have created your profile, our team will contact you to discuss your profile and requirements. Our team will then activate your account and list your events and may also carry out checks to confirm your identity which may include telephone calls to confirm identity and request of identity documentation. If you are unable to or refuse to comply with our reasonable requests under this clause, or if we suspect that any information that you have given us is untrue, inaccurate, false or misleading, we reserve the right to suspend or terminate all of your accounts and to prevent you from using our website in future.
1.3 In creating an account, you will be required to input a password. It is your responsibility to ensure that you input a secure password and maintain the confidentiality of your password.
1.4 You will at all times remain fully responsibility for your account, including the information and events listed under your account and we cannot be held liable for any loss or damage or other liability arising from any unauthorised access use of your account or from your failure to comply with this clause.
1.5 It is your responsibility to immediately notify us of any unauthorised use of your password or account or of any other breach of security in relation to your account.
1.6 We reserve the right to close any accounts which have not listed an event for a period of 6 months.
1.7 Your creation of a profile and submitting your information constitutes an offer to us to list your events. Once we have made an initial set-up call to you and carried out any necessary checks, we will send you an email confirming that your account has gone live and it is at this point that a contract is formed between us and you on these terms.
2. Event Listing
2.1 You can list your events on our website and in doing so you should ensure that you carefully and properly input details of the event, event date, venue, ticket prices, performance times and seat availability onto the system. It is your responsibility to ensure that the information that you input is correct, including any changes to an event including changes to the date, time or venue. Any loss suffered as a result of inaccurate details being input by you will be borne solely by you and will remain your responsibility. In the event that you fail to provide true, complete and accurate event particulars, we may at our sole discretion suspend or terminate your account and we will be entitled to seek compensation from you for any direct costs or losses suffered as a result of such failures.
3. Fees and payments
3.1 Our Booking fees in respect of each booking will be agreed with you prior to your event being listed and will normally be a percentage of ticket price (Booking Fee).
3.2 We will collect payments using stripe payment processing and any fees due to us under this clause will be paid directly to us with the balance being transferred automatically to you via stripe. It is your responsibility to ensure that you are fully integrated to receive such payments and that any of your account details are correct and accurate, and we can take no responsibility for any failures or details in payment to you under this clause.
3.3 Any tax liability, including VAT liability arising from the sale of your event tickets, is your responsibility as Event Organiser.
3.4 If your Customers are based in the UK/EU;
3.4.1 the VAT liability for ticket sales is your responsibility;
3.4.2 you are responsible for determining the correct VAT liability and remit any charged VAT to the relevant tax authority;
3.4.3 we are unable to give any tax advice and we cannot be held responsible for the accuracy of any VAT tool used or provided;
3.4.4 if you are VAT registered, you are able to set the VAT rate to be charged on ticket sales;
3.4.5 we do not deduct or withhold any VAT in respect of ticket sales but we do charge VAT on our Service Fee;
3.5 If your Customers are based outside the EU, it is your responsibility for ensuring that you charge, collect, withhold and remit any relevant tax to the relevant tax authorities and that you display any relevant tax identification number on the appropriate documentation as required by law.
4.1 Our website offers a platform for customers to select an event and specify the type and number of tickets they wish to purchase. Where applicable, the option of choosing their seats will also be made available to the customer. It is your responsibility to ensure that your listing contains up to date information relating to the relevant event including the number, price and type of tickets available. This is particularly important if your tickets are offered for sale on multiple platforms.
4.2 Once a customer has made a selection, and prior to payment being collected, you are required to ensure that any terms and conditions relating to the customer’s purchase of those tickets are available for the customer to view and consider. If there are any particularly onerous terms and conditions relating to an event, these should be highlighted to the customer in your event listings. In particular you should provide clear and full information about the event, any applicable dress code, age restrictions and other entry requirements and ensure you provide parking information. Any charges in addition to the ticket price should always be notified to the customer.
4.3 A customer order is not complete even once payment has been collected until a confirmation email is sent by us to them. We will also send you an email to confirm the booking.
4.4 We will generate QR coded e-tickets as per any relevant seating plan summited by you and it is your responsibility to ensure that you have submitted a clear seating plan with relevant block numbers if applicable.
5. Cancelling or changing events
5.1 If any changes need to be made in relation to an event or if an event needs to be cancelled, it is your responsibility to ensure that your listing is amended appropriately as soon as possible. You must also notify us of any such changes or cancellations in writing as soon as possible.
5.2 It is also your responsibility to ensure that you contact any customers who have already purchased tickets to inform them of the changes or cancellation and to advise them of their rights to a refund and how such refund can be claimed.
5.3 We will not be responsible for any refunds in these circumstances and will refer any customer queries in this regard to you.
5.4 You should ensure that you are able to meet the minimum levels of refunds as required by the law and as referred to in our terms and conditions for customers. [ Customer Terms and Conditions].
6. Your obligations
6.1 During the time that your account shall remain active you shall:-
6.1.2 – ensure that your account information remains true, accurate and complete at all times and notify us or update your account in the event of any changes to your account details;
6.1.3 – ensure that your event listings remain true and accurate and updated at all times and ensure that any amendments to events or cancellations of the events are updated as soon as possible and notified to us in writing;
6.1.4 – deal with any customer enquires in an efficient and appropriate manner;
6.1.5 – ensure that any customer refunds or exchanges are properly dealt with so as not to cause any damage to our reputation.
6.2 You warrant and represent that:
6.2.1 – you are the event owner and have the necessary authority to list the event and sell tickets for the event;
6.2.2 – you have obtained all necessary approvals and consents required for the running of the event;
6.2.3 – that the event complies with all applicable laws and regulations;
6.2.4 – that you own or have permission to use any intellectual property displayed in relation to the event on our website;
7.1 You shall indemnify us for any losses, damages, liabilities, costs and expenses (including professional fees) incurred by us as a result of any action, demand or claim:
7.1.1 – that the use or display of any intellectual property in relation to an event on our website infringes the intellectual property rights of any this party (a third party claim);
7.1.2 – that we are in breach of any applicable laws as a result of any act or omission by you;
7.1.3 – made against us by a third party (including customers) arising from the sale of any tickets to your event.
8. Data Protection
8.2 It is your responsibility to ensure that you comply with all applicable data protection laws including the provisions of the Data Protection Act 1998 and any provisions resulting from the EU Data Directive.
9. Limitation of liability
9.1 The extent of our liability to you in connection with these terms (regardless of whether such liability arises in tort, contract or any other way and whether or caused by negligence or misrepresentation) shall be set out in this clause.
9.2 Subject to clauses 9.5 and 9.7, our total liability to you shall not exceed the sum of £1,000,000.
9.3 Subject to clauses 9.5 and 9.7, we shall not be liable to you for any consequential, indirect or special losses.
9.4 Subject to clauses 9.5 and 9.7, we shall not be liable to you for any of the following losses (whether direct or indirect), loss of business, loss of income, loss of profit, loss of goodwill, loss or corruption of data or loss or damage arising from or connected in any way to business interruptions.
9.5 Limitation of liability set out in clauses 9.2 and 9.4 shall not apply in respect of the indemnities given by you to us.
9.6 Accept as expressly stated in these terms and subject to clause 9.7 all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
9.7 Nothing in this clause shall limit or exclude the liability of the parties in any way in respect of the following:-
9.7.1 – death or personal injury caused by negligence;
9.7.2 – fraud or fraudulent misrepresentation; and
9.7.3 – any other losses which cannot be excluded or are limited by applicable law.
10. Intellectual property
10.1 Intellectual property rights in Entertainrr and www.entertainrr.com, whether registered or unregistered, vest in Razr Media Limited. You are not permitted to use our marks or logos on your website without our permission.
11. Customer experience
11.1 We are committed to providing customers with an enhanced customer experience and as such it is important that you are aware of the terms and conditions upon which we engage with customers. Please review our terms and conditions for customers to familiarise yourself with these as there may be reference to you as the event organiser within these terms and conditions of customers.
12.1 If any provision of these terms is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provisions of these terms shall not be affected.
12.2 These terms and any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.
12.3 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).