
FREQUENTLY ASKED QUESTIONS
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General FAQs
- What is entertainrr, and how do I get tickets from you?
- How do I order my e-ticket?
- Why do I need to create an account when purchasing tickets through entertainrr?
- Why am I having trouble logging in to my account?
- My new password hasn’t arrived – what should I do?
- Can I share information about my event on social media?
- Can I sign up to your mailing list before making a purchase?
- Will you pass my information on to other companies?
- How do I unsubscribe from your mailing list?
- How do I make a complaint?
I want to buy tickets
- How can I pay for my tickets?
- Can I pay over the phone?
- How much are your booking fees?
- Why is your booking fee non-refundable?
- How many tickets can I buy for each event?
- Why am I having trouble paying?
- Why is my card getting refused?
- How can I get discounts, promotion codes or concessions?
- What are the age restrictions or dress code for my event?
- Will there be disabled access at the venue?
- Why can‘t I find the event I’m looking for?
- I didn’t receive my e-ticket by email – what do I do?
- Why can’t I save tickets in my basket?
- Why has the price of the ticket changed since I last checked?
- Is there a cut off time for booking tickets?
- If I order multiple tickets for the same event, will it be one e-ticket or several?
- What happens if I order multiple tickets for lots of different events?
- I’m ordering the ticket as a gift, will my e-ticket have the same name as the person?
I already have tickets
- I just placed an order, how do I know if it’s gone through?
- Can I get a receipt for the ticket I purchased?
- Can I change my seat numbers?
- What happens if there’s no seat number on my ticket?
- Do I need to bring ID to the event?
- Should I print multiple copies of my ticket?
- I don’t want to print my ticket – can I show my ticket on a mobile device?
- How do I pick up my printed tickets at the venue?
- The event organisers gave me a physical ticket. They’re not e-tickets, so are they valid?
- There is an error on my ticket, can you fix it?
- I accidentally booked my ticket for the wrong day, can you change it?
- Can I transfer my ticket to another event or date?
- What happens if an event is cancelled or postponed?
- My event was cancelled – how do I get a refund?
- My event was postponed – do I need to get my ticket reissued?
- My event was rescheduled and I can’t make the new date – can I get a refund?
- Can you reimburse the cost of my travel and hotel arrangements if my event is cancelled or postponed?
- If my plans change so I can’t make the event, can I return my ticket?
- I have lost my credit/debit card or it has expired since I purchased the tickets. Can I still get a refund?
- Can I resell the tickets?
- Can I cancel the ticket I’ve already purchased?
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Listing an event
- What type of tickets can you help us sell?
- Will you charge me to list my event?
- How do I begin the process?
- What details do I need to list my event?
- What happens after I’ve filled in my information?
- We‘ve agreed on booking fees; how do I make my event ’live’?
- What if I have more than one event planned?
- I have a special seating plan and seat prices vary, can you help?
- What other information about my event do I need to give?
- Do you have Facebook shop?
- Can I sell merchandise alongside tickets?
- How do you deliver tickets to buyers?
- What if we need a physical ticket to give to partners or sell as a package?
- Can you help us with event promotion?
- I have a non-ticket event where entry is free. Can you help with guest registration and promotion?
Your active ticket listing
- Which listing details can I edit after my event goes ‘live’?
- Can I increase or decrease the price of the tickets?
- I don’t want to sell tickets anymore – can I close the listing?
- The event is cancelled or postponed, what do I do?
- Can we use your logo for our event promotion?
Entry management for the event
- Can I use your ticket entry app to validate each ticket?
- Does the app need Internet access?
- What are the main features of the ticket entry app?
- Can you provide door staff?
After the event
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General FAQs
- What is entertainrr, and how do I arrange artist bookings with you?
- Why do I need to create an account to advertise my talent or book an artist?
- Do I have to pay to create an account/profile?
- Why am I having trouble logging in to my account?
- My new password hasn’t arrived - what should I do?
- How do I make a complaint?
I want to showcase my talent
- I‘m a manager or agency, can I set up a profile on my client’s behalf?
- What should I include in my profile?
- What is a price package?
- What if I don’t get any bookings?
- Is your payment system secure?
- Will I be charged for using entertainrr?
I want to book artists
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General FAQs
- What is entertainrr, and how can it help me with sponsorships?
- Why are sponsorships so important?
- Why do I need to create an account when arranging sponsorships?
- Do I need to pay to create an account?
- Why am I having trouble logging into my account?
- My new password hasn’t arrived - what should I do?
- How do I make a complaint?
I want to sponsor an event
- How do I find events I’ll be interested in?
- What is a sponsorship package?
- Can I get a copy of a contract?
- Is your payment system secure?
- What are entertainrr’s fees?
I’m looking for an event sponsor